Technical support specialist - information technology (IT) (Canada Summer Job)

We don’t have a mold for you to fit. We have a mission for you to join!

Most jobs want you to button up and blend in. At Youth Opportunities Unlimited (YOU), we want the opposite. We want the unique perspectives, the diverse talents, and the personal story that make you who you are. Why? Because the youth we serve are not one size fits all, and the people who support them shouldn’t be either! At YOU, we believe meaningful impact is built collectively, and that every role contributes to something bigger than itself. We value your ability to bring fresh ideas to the table and innovate new ways for young people to thrive. In this role, you will help to design and strengthen systems that empower our community, working within a team that walks alongside youth every step of the way!

Build a community where youth are embraced, empowered, and thrive. Be bold. Be authentic. Be YOU.

Reporting to the Director of Operations, the Technical Support Specialist – Information Technology (IT) is responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring the effective operation and maintenance of organizational IT systems.

Responsibilities 

• Provide level 1 customer support for basic information support to staff as required.
• Administrative support to Operations and Project Manager.
• Provide directions and information for Human Resources-related inquiries.
• IT accounts setup.
• Routine troubleshooting and support for hardware/software/liaison with the property manager.
• Project coordination.

Qualifications:

• Strong problem-solving skills for diagnosing and resolving IT issues.
• Proficiency in Microsoft 365 and SharePoint would be an asset.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Knowledge of IT account management and basic administrative support
• Ability to workdays, evenings, and weekends.
• Current Police Vulnerable Sector Check
• Should be between 15 and 30 years of age at the start of the employment. The youth must be 15 years of age at the beginning of the employment period.
• The youth may be more than 30 years of age at the end of the employment period as long as the youth was 30 at the beginning of the employment period.
• Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
• International students are not eligible participants. International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada.
• Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, a youth visa, or a work visa, are ineligible. As the objective of the Canada Summer Jobs program is to support youth entering the Canadian labor market, the temporary nature of an international student’s time in Canada does not allow for a long-term connection to the labor market.

Hours: 35 hours per week. 
Contract Length: 8 weeks
Job Type: Canada Summer Jobs 

Our Commitment to Equity and Inclusion: YOU is actively building a diverse board and workforce reflective of Canadian society. As a result, we promote employment equity and encourage candidates from Indigenous, Black, and other racialized communities, 2SLGBTQI+ people, individuals with disabilities, women, and other people from communities facing systemic inequities. We recognize that structural barriers shape experiences and job qualifications. We encourage you to apply even if you feel the position would be a stretch.

Youth Opportunities Unlimited is committed to developing inclusive and barrier-free selection and appointment processes as well as work environments, in support of the Accessibility for Ontarians with Disabilities Act 2005 and the Integrated Accessibility Standards Regulation 191 11. Should an applicant require accommodation at any point during the recruitment process or as an employee during subsequent employment, they are invited to communicate and discuss their requirements with the YOU contact to YOU HR Team - Hr@you.ca